Return & Refund Policy

If you are not completely satisfied with your purchase, you can easily return it within 30 days and receive a refund. You can submit a return request on your order page following the instructions below. We will do our best to accommodate your request. Please make sure to contact us by email ([email protected]) at first.

Conditions for Return and Exchange

• Returned items must be in their original packaging.
• We won't accept returns of anything made without permission.
• Items must be returned within 30 days after you receive them.
• All products must be undamaged or unopened, unused, in their original packing, and in the same state as when they were delivered to you. Also required is the purchase receipt or other proof of purchase.
• Customers must select a delivery option that offers tracking information when returning or exchanging merchandise.

Refunds

We will notify you via email that your return has been received and will be examined, as soon as possible. To approve or reject your return, we will also send you a notification.

In the event that you are accepted, your refund will be handled and, within two to three business days, a credit will be automatically credited to your Paypal payment method.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Costs

• We will give you a complete refund if the return is the result of our errors (such as wrong products or product quality issues);
• Should the return be the result of the customer's error (such as: not liking/wanting the item, ordering the incorrect product/size), the buyer is responsible for covering the shipping costs.

Policies

We won't accept returns of anything made without permission.

Items that you receive must be returned within 30 days. Every item must be undamaged, unused, in its original packaging, and in the same state as when it was delivered to you. The purchase receipt or other proof of purchase is also required. Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

General Return Process

• Step 1: Contact our customer service team at [email protected] to explain the reason for your return and related questions.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Pack the returned goods intact and send them back to the designated return address. Please ensure your items are properly protected and retain relevant proof of postage.

Non-returnable items:

We regretfully cannot accept returns for items that are on sale or for customer-inflicted damage to the product.

Exchanges

Making a separate purchase for the new item after your existing item is accepted for return is the quickest approach to be sure you receive what you want.

If you have any questions about our returns policy or need further assistance, please feel free to contact our customer service team. We will be happy to provide you with support and answer your questions.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADKYN GEAR HK LIMITED
Company Address:	701 Level 7 Silvercord Tower 230 Canton Road Tsim Sha Tsui Kowloon HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help